Guaranty Trust Bank (Ghana) Ltd has expanded its footprint in the Volta Region with the official opening of its 38th branch in Ho, the regional capital.

The newly inaugurated branch, located near the bustling Ho Central Market, marks a significant step in the bank’s nationwide growth strategy and its mission to deliver accessible, world-class banking services to communities across Ghana.

The commissioning ceremony brought together chiefs, dignitaries, business leaders, and GTBank officials.

Speaking at the event, Deputy Managing Director of GTBank Ghana, Tolu Dada, described the new branch as “a doorway to new opportunities, deeper relationships, and stronger partnerships” between the bank and the people of Ho and adjoining communities.

Mr Dada stated that the bank’s expansion into the Volta Region reflected its recognition of the area’s dynamic business environment, growing population, and promising economic prospects. He emphasised the bank’s customer-centric approach.

“Our customers are at the heart of everything we do. This branch reinforces our commitment to supporting the region with accessible, innovative, and world-class banking solutions,” he said.

According to the deputy director, the Ho branch is equipped with modern banking infrastructure, a highly trained service team, and the full range of GTBank’s award-winning products from personal and corporate banking to advanced digital platforms that enabled seamless transactions nationwide.

He further clarified the bank’s recent brand transition from GTBank to GTCO, noting that the shift reflected the group’s transformation into a financial holding company with interests in fintech, pensions, and asset management. He added that the legal name Guaranty Trust Bank (Ghana) Ltd remained unchanged.

“We have not been acquired nor merged with any entity. We are still a fully licensed commercial bank regulated by the Bank of Ghana,” he explained.

The Divisional Head of Communication and Experience, Agnes Owusu-Afram, urged staff of the new branch to uphold the bank’s hallmark of excellent customer service. She stressed that in a competitive banking environment such as Ho, service quality would determine the branch’s success. 

“There are many banks in town. What will make the difference is how you treat the customer,” Mrs Owusu-Afram said.

“If you are friendly, flexible, and understanding, the customers themselves will carry the name of the bank far.”

Togbe Adu Bobi IV, Afetorfia of Ho Bankoe, encouraged the bank to engage directly with the local community especially traders and market women who form the backbone of commerce in the area.

He described the branch’s location near the central market as a strategic advantage and urged staff to take banking services to the people.

“Get into the market and talk to the market women. Let them come and open accounts so the bank will grow,” he said.

Togbe Adu Bobi IV further called on the staff to maintain professionalism and exceptional customer care, expressing confidence that GTBank’s presence in Ho would spur long-term economic benefits for the municipality.

The opening of the Ho branch is expected to enhance financial inclusion, support business growth, and strengthen GTBank’s long-standing commitment to socio-economic development in the Volta Region.