Ghana Link Network Services Limited, operators of the Integrated Customs Management System (ICUMS), has strongly rejected allegations that the platform is experiencing frequent downtimes and disrupting port and customs operations.

The company described recent claims made by some groups identifying themselves as Civil Society Organizations as false, misleading, and unsupported by verifiable evidence.

In a statement issued by its Public Relations Department, Ghana Link maintained that the allegations appear to be an attempt to undermine confidence in a digital platform that plays a critical role in Ghana’s trade facilitation and revenue mobilisation efforts.

According to the company, the groups making the claims failed to provide any documented evidence of system-wide downtime on the ICUMS platform since January 2026.

Ghana Link noted that the allegations did not include specific dates, incident reports, affected transactions, technical records, or confirmations from relevant state institutions and port stakeholders.

The company asserted that since the completion of its new data centre infrastructure, the ICUMS platform has recorded improved system stability, enhanced resilience, and more efficient service delivery.

It stated that the platform continues to support customs processing, cargo clearance, risk management, and revenue collection activities without the disruptions being alleged by its critics.

Ghana Link further argued that discussions about trade facilitation and port reforms should be based on facts and evidence rather than speculation or unsubstantiated claims.

The company emphasized the strategic importance of ICUMS to Ghana’s trade ecosystem, describing it as a key digital platform supporting importers, exporters, freight forwarders, shipping lines, customs house agents, terminal operators, and other stakeholders.

As part of its response, Ghana Link challenged the groups behind the allegations to provide specific evidence of any system-wide downtime they claim has occurred since January 2026, within the past month, or at any time following the completion of the company's new data centre.

“In the absence of such evidence, the allegations should be regarded as baseless and without merit,” the statement said.

The company reaffirmed its commitment to engaging constructively with stakeholders, including civil society organizations, customs officials, freight forwarders, policymakers, and the trading community.

Ghana Link also pledged to continue investing in operational improvements, transparency, and stakeholder collaboration to ensure the delivery of a secure, reliable, and efficient customs management platform in support of Ghana’s trade and revenue mobilisation agenda.